Terms & Conditions

Terms & Conditions

Welcome to Blossom Beauty
Thank you for choosing us. These policies help us give every client our full time and care. When you book, you agree to the terms below.

Before Your Appointment

  • Blossom Beauty is a home based salon in Robina. Your arrival and parking instructions will be in your confirmation email, so please read them before you arrive.
  • Please arrive with clean lashes and brows and no eye makeup, so your service time goes to creating your look.
  • Wet fake tan isn't allowed because it damages salon furnishings. If you arrive with wet tan, your appointment will be cancelled and charged in full.

Lash Infills

  • Infills are priced by how long it's been since your last appointment: 1 week (mini fill), 2 weeks or 3 weeks.
  • If it's been more than 3 weeks, or less than half of your extensions are left, please book a full set.
  • If you arrive for a fill that needs a full set, we'll change your service and adjust the price if we have time.

Arrival & Late Arrivals

  • Please arrive on time. Your appointment time is set aside just for you.
  • If you're running late, message us on Instagram or by text as soon as you can.
  • If you arrive late, we may need to shorten your service so the next client isn't delayed. The full service price still applies.
  • If you're more than 15 minutes late, your appointment will be cancelled and charged at 100%.

Booking Deposits

  • All appointments need a 30% deposit to confirm your booking.
  • Your deposit comes off your total on the day.

Cancellations, Rescheduling & No Shows

  • Please cancel or reschedule through your booking link or account.
  • We need at least 48 hours notice to cancel or reschedule.
  • With 48 hours notice or more, you can move your deposit to a new appointment.
  • If you cancel or reschedule within 48 hours, you'll be charged 50% of your service. Your 30% deposit goes toward this, and the other 20% is charged to your card on file.
  • If you don't show up, you'll be charged 100% of your booking, including your deposit.
  • When you book, you agree that your card on file can be charged for these fees.
  • We may not accept new bookings until any unpaid fees are settled.

Payments

  • You can pay your balance by cash or EFTPOS.
  • Payment is due in full when your service is finished.

Surcharges

  • Saturday appointments have a 10% surcharge.
  • Public holiday appointments have a 15% surcharge.
  • Late night appointments may have an extra fee. We'll tell you before you book.

Refunds & Your Satisfaction

  • We don't give refunds if you change your mind about a finished service.
  • If you have a concern about your service, please contact us within 24 hours so we can help.
  • Nothing in these terms limits your rights under Australian Consumer Law.

Thank you for supporting a small local business. We can't wait to see you. 🌸